Refund policy

We want you to love your Qissaat piece. Here's how returns and refunds work.

Limited stock. Most of our collections, including Desi Bloom, are released as one piece per size. Once a size sells out, we're often unable to offer a replacement in that size, so please check our size guide carefully before ordering.

Change of mind. You may request a return within 7 days of delivery, provided the item is unworn, unwashed, with tags attached, and in its original packaging. Approved change-of-mind returns are issued as store credit once we've received and inspected the item. Return shipping is the customer's responsibility.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a full refund or replacement at no cost to you.

How to request a return. Message us on WhatsApp at +971 52 170 8786 or email tammy@qissaat.com with your order number and a short description of the issue.

Refunds. Approved refunds are issued within 5–7 business days of us receiving and inspecting the returned item.